Privacy Policy

Introduction

Widgix, LLC dba SurveyGizmo (“SurveyGizmo”, “we” or “us”) respects your privacy and is committed to protect it through our compliance with this privacy policy (this “Privacy Policy”).

This Privacy Policy describes how we collect, use and share information about you. It also describes the choices available to you regarding our use of your Personal Information (defined below) and how you can access and update this information in certain circumstances.

This Privacy Policy applies to information we collect on or through https://ca.surveygizmo.com, https://appca.surveygizmo.com and any other websites or mobile applications that post a link to this Privacy Policy (collectively, the “Website”) and which are owned and operated by SurveyGizmo. If you have any questions about this Privacy Policy, our practices regarding personal information, or any electronic communication you may receive from us please contact our Security and Compliance Manager at Compliance@SurveyGizmo.com.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By using the Website, you accept and agree to this Privacy Policy. If you do not agree with this Privacy Policy, your choice is to not use our Website. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy, below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Consent

By using our website, you agree with the terms of this Privacy Policy, whenever you submit information via our site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. Please be sure to read our entire Privacy Policy before submitting information to our site. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain parts of Use of Information at any time by contacting us. If you refuse or withdraw your consent, we will provide you with access to the SurveyGizmo application but we may not be able to provide you, or continue to provide you, with certain services or information that may be of value to you. To withdraw your consent, please see the section entitled Your Choices below. If you wish to obtain our services but do not wish to provide personal information via the website, you may email sales@surveygizmo.com directly and they can assist you.

Information We Collect

The types of information we may collect include information that can be used to identify you, such as your name, IP address, email address, zip code, billing address, shipping address, phone number, product preferences, demographic information and any other information you choose to provide (“Personal Information”).

Information provided via Surveys

We collect information about you, our customers, and the individuals who participate in, or are invited to participate in and/or respond to, any of your surveys (“Survey Respondents”). We collect information about Survey Respondents from and under the direction of our customers, and have no direct relationship with the Survey Respondents. We acknowledge that Survey Respondents have the right to access their Personal Information. If you are a Survey Respondent and have any questions or concerns regarding our customers’ privacy practices, or if you seek access to or wish to correct, amend or delete inaccurate data, you should contact the entity from whom you received a survey. We will retain information we process on behalf of our customers for as long as needed to provide services to our customers. SurveyGizmo will also retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you use our Website or the hosted survey tool we provide (the “Services”), create an online account, sign up to receive our emails, communicate with us via third-party social media sites, request customer support, apply for a job or otherwise communicate with us through the Website. When you purchase a product or service, we collect information about the transaction.

In some cases, we may also collect Personal Information and other information that you provide about others, such as your Survey Respondents or friends or businesses to whom you refer us. We will use this information to fulfill your requests and may send additional communications to them.

Information We Collect Automatically

We and our service providers automatically collect certain information about you when you access or use the Website and store it in log files. This information may include demographic information; IP address; browser type; operating system characteristics; information about your use of the Website; and data regarding network connected hardware (e.g., computer or mobile device), such as unique device identifiers, type, model, version, MAC address, device or session ID, error related data status, capability, confirmation, functionality, performance data, and connection type. This information may also include clickstream data, which is information about the page-by-page paths you take as you browse through the Website.

The methods that we and our service providers may use to automatically collect such information include:

  • Log Information: We collect information about your use of our Website, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed the Website. We may link this information to other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
  • Information Collected by Tracking Technologies: We and our service providers may use cookies, web beacons and other tracking technologies to collect information about you when you interact with the Website or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving the Website and your online experience, understanding which areas and features of the Website are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked, and for other internal business purposes.
  • Cookies: Cookies are data files that are placed on a computer when it is used to visit a Website. These cookies may be used for many purposes, including, without limitation, tracking user preferences or web pages visited while using the Website. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our Website. For more information about disabling flash cookies, visit the Flash Player settings on Adobe’s website. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Website. In addition, please be aware that if you choose to block cookies, some advertising preferences that are dependent on cookies may not be able to be respected. For more detailed information about how we use cookies, see our Cookie Policy https://www.surveygizmo.eu/privacy/#tracking.
  • Web Beacons: We may include small graphic images called web beacons, also known as “internet tags,” “clear gifs” or “tracking pixels,” in our web pages and email messages. We may use web beacons or similar technologies for a number of purposes, including, without limitation, to count the number of visitors to the Website, to monitor how users navigate the Website, and to count how many emails that we sent were actually opened or how many particular articles or links were actually viewed.
  • Other Tracking Technology: SurveyGizmo and our service providers may use other tracking technologies to analyze Website trends, track our users’ movements around the Website, and to gather demographic information about our user base as a whole.
  • Google AdWord: SurveyGizmo may use remarketing technologies to track you across multiple websites and devices. This allows us to deliver relevant information and ads through other websites to users who previously have visited our website. For this purpose, Google may use cookies. For more information on Google Analytics Opt-out Browser Add-on please see: https://tools.google.com/dlpage/gaoptout/

Information we automatically collect about you, such as how you interact with the Website, may be combined with your Personal Information. If we associate any such automatically-collected information with Personal Information about you, we will treat the combined information as Personal Information.

We and our business partners and other third parties may send you product promotions that are aligned with your purchase trends identified through automatically-collected information (for information on how to opt-out see the section entitled Your Choices below).

Information We Collect From Our Partners and Other Sources

We may also obtain information about you from other sources and combine that with information we collect about you. For example, we may obtain your contact information if you attend a conference or webinar that we sponsor and the organizer provides us with a list of attendees. We may also obtain your contact information from third parties that market mailing lists. If we receive Personal Information from a third-party source and/or if we combine the information we receive from these third-party sources with your Personal Information, we will treat that information as Personal Information. We are not responsible for the accuracy of the information provided by third parties or how such third parties collect, use and share such information (for information on how to opt-out see the section entitled Your Choices below).

Use of Information

For Marketing

On occasion, we may also seek your consent to collect, use, disclose, and retain your personal information for the purposes of: (a) contacting you with updated or new product and service information; (b) registration on our mailing list, (c) establishing your eligibility to participate in surveys or promotion; or (d) informing you of upcoming events or special offers. You will be given the opportunity to choose whether to consent to the collection, use, disclosure and retention of your personal information for these purposes. Your decision is entirely voluntarily – providing your consent for these purposes is not a condition of doing business with SurveyGizmo. If SurveyGizmo uses electronic methods to communicate with you for these purposes, such as email or electronic mailing lists, we will provide you with our contact information and a method to opt out of receiving further communications from us with each email or other electronic communication we send you.

Your participation in surveys or promotions is also entirely voluntary. Survey or promotion information, such as age, gender, demographic or other restrictions, will usually be found at the specific survey or promotional site.

In addition to marketing, we may also use information about you for the following purposes:

  • Facilitate and improve your online experience;
  • Process your registration with the Website, including verifying that your email address(es) are active and valid;
  • Provide the Services you request, process transactions and send you related information, including confirmations and receipts;
  • Respond to your comments, questions and requests and provide training and customer service;
  • Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to opt out of this direct marketing, please see the Your Choices section below);
  • Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
  • Improve the Website and the Services;
  • Personalize your online experience and provide advertisements, content or features that match your profile and interests;
  • Monitor and analyze trends, usage and activities;
  • Process and deliver contest and promotion entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service;
  • Contact you regarding your use of the Website and, in our discretion, changes to our policies;
  • Provide you with notices related to the Website and the Services;
  • Conduct surveys regarding the Website and the Services;
  • Carry out any other purpose disclosed elsewhere in this Privacy Policy, at the time you provide your Personal Information, or for which the information was collected; and
  • Any other purpose, with your consent.

Sharing of Information

We may disclose your Personal Information to our agents, vendors, consultants and other service providers to carry out work on our behalf. These entities acting on our behalf are prohibited from using your Personal Information for any purpose other than to provide this assistance.

We must disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In addition, we may share information about you as follows:

  • To the maximum extent permitted by applicable law, in response to subpoenas or other legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud;
  • To enforce the Website Terms of Use or other policies applicable to the Website;
  • If we believe your actions are inconsistent with our user agreements for the Services or policies;
  • To protect the rights, property, life, health, security and safety of us or any third party;
  • To the maximum extent permitted by applicable law, we may also use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies in our discretion. Such disclosures may be carried out without notice to you;
  • With our affiliates for internal business purposes;
  • In connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, or any other type of acquisition of all or any portion of SurveyGizmo assets, financing, disposal, conveyance or transfer of all or a portion of our business to another company, in this event you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal information, as well as any choices you may have regarding your personal information; and
  • With your consent or at your direction.

In our sole discretion, we may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Referrals and Promotions.

We may offer referrals, surveys and other promotions (each, a “Promotion”) that may require registration. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties in connection with the administration of such Promotion.

Advertising, Analytics Services, and Online Tracking

We engage third parties to serve advertisements on our behalf across the internet and to provide analytics services about the use of the Website. In addition, we may participate in online advertising networks and exchanges that display relevant advertisements to our Website visitors based on their interests as reflected in their browsing of the Website and certain third party sites participating in the same networks and exchanges. Those entities may use cookies, web beacons, pixels, and other technologies to automatically collect information about your use of the Website, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Website and other websites, and better understand your online activity.

This means that some information about your browsing of the Website and certain third-party sites may be shared with these companies for the purpose of delivering ads to you on the Website and certain third-party sites, and we may receive from some of these companies’ information about third-party sites that you have visited. This information is used for marketing purposes and the practice is sometimes termed “retargeting” to indicate that information from one retailer is used to suggest to you relevant products offered by another retailer.

If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out of certain targeted advertising by clicking on the unsubscribe link at the bottom on any email or by sending an email to Marketing@SurveyGizmo.com with the subject of Unsubscribe. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

These and other third parties may also collect Personal Information about your online activities over time and across different websites when you use the Website.

This Privacy Policy does not cover any use of information that such third parties themselves may have collected from you or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs).

Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. As of the effective date of this Privacy Policy, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit http://www.allaboutdnt.com.

Community Features and User Contributions

The Website may provide you the opportunity to participate and post content publicly through chat rooms, forums, interactive features, or other communication functionality (“Interactive Services”). We may provide functionality for you to submit or post text (including questions, comments, and suggestions), photographs, audio, videos, or other content (collectively, “User Contributions”) through Interactive Services, by linking the Website to a third-party service, or otherwise. Please note that certain information, such as your username and profile picture, may be publicly displayed on the Website along with your User Contributions. Contributions consisting of uploaded files may contain metadata, which may contain Personal Information or other information about or relating to you. You may wish to remove metadata from your file(s) before transmitting such file(s) to the Website.

Note that anything you post through the Interactive Services is public—others will have access to your User Contributions and may use it or share it with third parties. If you choose to voluntarily disclose Personal Information through your User Contributions, that information may be used without your express consent. If you submit User Contributions, they may be published online or offline at any time. In addition, we may use your User Contributions and any excerpt from your User Contributions in connection with our advertising, marketing, publicity and promotional activities. To request removal of your Personal Information from our community features, contact us at Compliance@SurveyGizmo.com with the subject of Remove Personal Information. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Social Features

Certain functionality on the Website may permit interactions that you initiate between the Website and a third-party website or service (“Social Features”). Examples of Social Features include enabling you to “like” or “share” our Website content to other websites or services; to log in to the Website using your username and password for a third-party site or service; to transmit content to the Website from your account on a third-party website or service; and to otherwise connect the Website to a third-party website or service.

If you choose to use Social Features, information you post or provide access to may be publicly displayed on the website or by the provider of the Social Feature that you use. Similarly, if you post information on a third-party platform that references our Website (e.g., by using a hashtag associated with SurveyGizmo in a tweet or status update), your post may be published on the website in accordance with the terms of the third party website or service. Also, both SurveyGizmo and the third party may have access to certain information about you and your use of the Website and the third-party website or service. In addition, we may receive information about you if other users of a third-party website give us access to their profiles and you are one of their “connections,” or information about you is otherwise accessible through your “connections’“ web pages, profile pages, or similar pages on a social networking or other third-party website or interactive service. These Social Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Social Features to function properly.

The information we collect in connection with Social Features is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third party website or service.

Third-Party Websites

There may be hyperlinks on the Website to other websites or locations that are operated and controlled by third parties (“Third-Party Websites”). These Third-Party Websites may use their own cookies, web beacons and other technologies to independently collect information about you. In addition, these Third-Party Websites may solicit Personal Information from you. We make no representations regarding the policies or business practices of such Third-Party Websites and encourage you to familiarize yourself with their privacy policies before providing them with your Personal Information.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. When you enter information (such as login credentials) on our login form, we encrypt the transmission of that information using transport layer security (TLS). Although SurveyGizmo uses reasonable efforts to help protect your information, transmission via the internet is not completely secure and SurveyGizmo cannot guarantee the security of your information collected through the Website. If you have any questions about security on our Website, you can contact us at Compliance@SurveyGizmo.com

Data Retention

We take reasonable steps to delete your information collected through the Website if you opt out of receiving further communications from us (see the section entitled Your Choices below) or if you ask us to delete your information.

SurveyGizmo retains data that we process on behalf of our customers, and collect from our customers directly, for as long as it is needed to provide services to our customers. SurveyGizmo will retain and use this data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Choices

Control of Your Personal Information

We want you to be able to maintain control over how we use your Personal Information. In particular, you always have the option to instruct us not to use your name, address, or email, etc. beyond providing you with the transactional information required to conduct business. Just emailing us at Marketing@SurveyGizmo.com with the subject of Unsubscribe.

Access and Correct Your Personal Information

Upon request, SurveyGizmo will provide you with information about whether we hold any of your Personal Information. Except where otherwise permitted or required by law to deny access, you have the right to access the Personal Information we have about you. You may request to correct, amend, or delete that information at any time by emailing Support@SurveyGizmo.com with the subject of Canadian Personal Information Request. We will respond to your access request within a reasonable time period. We may require additional information from you to allow us to confirm your identity.

Promotional Communications

You can opt out of receiving promotional emails from us at any time by following the instructions provided in those communications or emailing us at Marketing@SurveyGizmo.com with the subject of Unsubscribe. You may also remove yourself from our email list by clicking on the unsubscribe link presented in all promotional emails we send to our customers. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our ongoing business relations.

Complaints

The SurveyGizmo Security and Compliance Manager is responsible for protection Personal Information. They can be reached at Complinace@SurveyGizmo.com to handle any complaints or concerns.

Changes to Our Privacy Policy 

It is our policy to post any changes we make to our Privacy Policy on this page. In some cases, we may provide additional notice of changes. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

  

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
Compliance@SurveyGizmo.com or Attention: SurveyGizmo Compliance, 4888 Pearl East Circle, Suite 100W, Boulder, CO 80301

Last Modified: May 2, 2017
Effective Date: April 17, 2017