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CPD eCoach

A Practice Improvement Tool

This tool will guide you through a self-directed assessment in an area of practice you wish to learn more about or improve upon. It will then help you develop a practice/quality improvement plan to address this area of practice and guide you through evaluating the effect of your plan after you have implemented it.

Upon completion, you will be able to:
1. Reflect on an area of practice you wish to improve upon
2. Identify available sources of information for conducting a self-directed assessment
3. Formulate an action plan for practice/quality improvement
4. Determine the effectiveness of a practice/quality improvement plan
5. Describe how to use health data or information for practice/quality improvement

Sample Responses
Sample responses have been provided for reference. These will also be available at the top right hand corner of every page of the tool.
Sample Response - Vaccinations
Sample Response - Office Workflow
Sample Response - Pain Management
Sample Response - Hypoglycemics

Time Commitment
Completion time = up to 8 hours
Note: This activity does not need to be completed in one sitting. You can save your work and continue at a later date.


Detailed Overview of Steps (click to reveal)

By using this tool you will be guided through the following questions.

Step 1 - Define Your Topic

  • Briefly summarize the encounter or situation that inspired you to learn more about a topic or improve your practice
  • What topic or area of practice would you like to focus on?
  • What specifically would you like to improve your practice in? List your SMART goal(s).
  • Which CanMEDS roles do your goals fit under?

Step 2 - Self-Directed Assessment

  • What measures will you use to assess your progress towards your improvement goal(s)?
  • Describe how you will collect information for these measures.
  • What do you predict your baseline will be?

Step 2B - Gathering the Information

  • Was your baseline what you expected?
    • If not, why do you think your baseline was different than your expectations?
  • What is the current literature, guidelines, or scientific evidence on this topic (if applicable)?
  • How does your baseline compare to current literature, guidelines, or scientific evidence (if applicable)?

Step 3 - Create an Improvement Plan

  • How will you know when you have achieved your improvement goal:
    • Action Steps - Break your goal down into a series of smaller action steps.
    • Timeline - When should each action step be completed?
    • Resources/Supports - What resources are needed to complete each action step?
    • Potential Challenges - What potential challenges may you encounter? How will you mitigate these challenges?
    • Results - How will you know when your action steps have been achieved?
  • How confident do you feel about following through on your improvement plan?
    • If less than 7, what might you change in your plan to increase your confidence?

Step 4 - Evaluate the Implementation

  • Did you observe any changes in your measures?
    • If yes, describe the changes.
    • If no, what are some reasons there was no change? Do you need to reconsider your improvement plan?
  • Did you encounter any challenges or barriers when implementing your improvement plan?
    • If yes, what were the challenges and how did you manage them?
  • Has there been a change in your comfort level/confidence related to this topic?
  • Describe any steps you can take to further increase your comfort level/confidence.
  • How will you use the results of your improvement plan to inform your practice in the future?

Privacy Information (click to reveal)

If you choose to complete the tool online, your personal information is collected under the authority of section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). This information will be used to identify the effectiveness of this tool and identify ways to improve it. A copy of your responses will be emailed to you upon tool completion. Responses are saved on Alchemer servers in Montreal, Canada and are compliant with Canadian privacy laws and UBC privacy requirements. Questions about the collection of this information may be directed to Kate Meffen (

Accreditation & Claiming Credits (click to reveal)


This Assessment program has been certified by the College of Family Physicians of Canada for up to 24 Mainpro+ credits (at 3 credits per hour for a maximum of 8 hours).

Claiming Credits

Eligibility for Mainpro+ credits is based on completion of all steps in this tool. UBC CPD reserves the right to withhold credit for incomplete submissions or for submissions that do not meet eligibility requirements.  No partial credits will be awarded. 

Upon completion, your total hours will be calculated from each step, and credits earned will be forwarded to The College of Family Physicians of Canada (CFPC) on a quarterly basis. Please note that credits will be uploaded into your Mainpro+ "holding area" and will not count towards your cycle total until you complete the required CFPC's Impact Assessment in the “holding area”.

Faculty/Author Disclosure Statements (click to reveal)

In accordance with the Committee on Accreditation of Continuing Medical Education (CACME) Standards for Commercial Support, all faculty participation in these programs are expected to disclose to the program audiences any real or apparent conflict of interest related to the content of their preparation.


Name Affiliations, financial or otherwise, with a commercial organization that may have a direct or indirect connection to the content of this tool
Dr. Bob Bluman Nothing to disclose
Dr. Bruce Hobson Nothing to disclose
Dr. Christie Newton Nothing to disclose
Dr. Brenna Lynn Nothing to disclose
Ms. Toby Kirshin Nothing to disclose
Ms. Kate Meffen Nothing to disclose
Ms. Vivian Lam Nothing to disclose
Ms. Stephanie Ameyaw Nothing to disclose

This activity is not timed, and you may save your progress at any time by clicking "Save and Continue Later" in the survey toolbar at the top of the screen and entering your email address. You will receive a link which will allow you to access, view, and edit your responses.


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